Thuraya Nova SIM Card, preload with 20 units and validity of 24 months.
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Thuraya Prepay Nova Plus SIM Card
Validity: 24 months
Preloaded Credits: 20 units
Renewal Fee: SGD14 (USD$10)
Main Account and Sub-Account
Main account is where the balance from refills of normal Thuraya prepaid scratch cards is kept. Balance from the main account is expressed in USD.
The balance from main account can only be consumed when the balance from the sub-account has been exhausted.
Sub-account (applicable for Thuraya Prepay NOVA 100 price plan)
Sub-account is introduced to manage the preloaded credit on Thuraya Prepay NOVA 100 price plan.
The sub-account holds the initial voice, SMS, and MB credits which are preloaded in the SIM card upon activation.
Initial account validity is 24 months (i.e., 730 days) effective first call. SIM card is cancelled if the first call is not made within 180 days from the date of activation.
Validity can be extended subject to payment of renewal fee.
Renewing the SIM card will extend the validity by 24 months (i.e., 730 days).
Renewal fee is waived for heavy users, those who are making more than $1,500 worth of satellite calls per year.
Upon renewal, any remaining balance from the main account and sub-account (in the case of Thuraya Prepay NOVA 100) can be used by the customer.
Upon SIM expiry, if subscriber has sufficient balance in his account to pay for the renewal fee, the system automatically deducts the renewal fee and extends the validity of the SIM card by 24 months.
If subscriber has insufficient balance to renew the account, the subscriber is given 90 days grace period to top-up his account with sufficient balance to renew the SIM card.
During grace period, incoming calls are possible.
Upon entering grace period, any remaining balance from both main account and sub-account will be retained and can be used by the customer once the SIM card has been renewed.
If subscriber fails to renew the account within the grace period, account will be deactivated and any remaining balance will expire.
The following features are offered free of charge:
- Call Forwarding
- Call Waiting and Call Hold
- Conference Calling
- Calling Line Identification Presentation (CLIP)
- Voice Mail
- Customer Controlled Barring
Normal prepaid SIM cards (physical SIMs) will be used to provision the Thuraya Prepay NOVA price plans.
Thuraya Prepay NOVA Plus price plan can be activated on SIMs that are loaded in the Prepay NOVA Plus dealer while Thuraya Prepay NOVA 100 price plan can be activated on SIMs that are loaded in the Prepay NOVA 100 dealer.
Change of Price Plan
Change of price plan will be charged $20 for each request.
The $20 fee will be deducted from the customer?s prepaid account balance. If the account has insufficient balance, the change of price plan will be put on hold until the customer tops up his account with enough balance to pay for this fee.
Possible price plan change: Thuraya Prepay Nova (OLD) to Thuraya Prepay NOVA Plus
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