Refund & Exchange Policy

Refund

You can return your unassembled items in their original packaging within 14 days. Please take note that delivery and shipping costs are not refundable.

However, some items cannot be returned or refunded; for example, items with expiration dates that have expired such as flares, charts, annual publications; items registered to the user such as boats, motors, EPIRBs, PLBs, SPOT, Class B AIS, life rafts; computer software, electronics charts, etc.

The purchase price (excluding delivery and shipping charges) will be refunded back to you using the original payment method, once we have received the returned item back and confirmed that it is in its original packaging, unused and unassembled.

Exchange

We ensure all items are checked and well packed before dispatch.

However, if you happen to receive items not in their original condition, damaged or with missing parts, please take a photo of the items in a clear perspective and notify us immediately on the same day of delivery.

Return

The buyer must bring the items back to the warehouse or mail it back to us for the process to take place. Buyer will handle all the returning cost including shipping, delivery, and GST, if applicable.